At K9 Pet Grooming, we kindly ask all customers to read and respect our salon policies. These help us keep appointments running smoothly and provide the best possible care for every pet.

Cancellations & Appointment Changes

We require at least 24 hours' notice if you need to cancel or rearrange your appointment.

Cancellations made with less than 24 hours' notice may incur a fee of 50% of the booked grooming service.

By booking an appointment with us, you agree to our salon policies.

Appointment reminder texts are available on request.

Late Arrivals & No-Shows

We understand that delays can happen. However, arriving more than 15 minutes late may result in an additional charge or your appointment being cancelled, depending on our schedule.

Failure to attend an appointment without notice will result in a no-show fee of 100% of the booked grooming service.

These policies apply to all customers, both new and existing. Exceptions may be made at our discretion.

Matting & Additional Charges

Your pet's comfort and welfare are always our priority.

Removing severe matting can cause discomfort and skin irritation. Where necessary, we may recommend clipping the coat short rather than attempting prolonged dematting.

An additional matting fee may apply depending on the condition of your pet's coat and the extra time required.

We will discuss any necessary changes to the groom with you wherever possible.

Our Salon policy